Your details and privacy

What do we record?

Through the form: name, phone, postcode, the job picked from the drop-down, any notes, the page it came from and the time it arrived. By phone: your name, a number for calling back, a description of the roof problem and, when we arrange to come out, the address.

What do we use it for?

So we can ring you, visit, quote and, if you say yes, do the roofing work. The lawful basis is legitimate interests (answering people who get in touch) together with steps taken at your request before entering into a contract.

Who can see it?

Enquiries are shared only with the team who quotes for and does the work. Form messages pass through Cloudflare, our web host, and are then logged by a workflow tool in a spreadsheet and copied to email, which is how we see them. Where one of those companies stores data abroad, UK GDPR safeguards for international transfers apply. We do not use your details for marketing.

How long is it held?

Twelve months, where no work follows. Where we do inspect or carry out work, we keep the quotation and job records while a query about that work might reasonably arise, or for longer if a legal duty requires it.

Cookies, tracking and fonts

We run no statistics package and no cross-site tracking. Typefaces are hosted here rather than fetched from a font provider. Cloudflare may place a security cookie. Linked source websites have their own policies.

Your rights

You are entitled to a copy of your data, and to have it corrected, removed or its use restricted. Write to info@lutonroofworks.co.uk with your request. Unhappy with how we respond? You can raise it with the Information Commissioner's Office.